Privacy Policy
Privacy Policy
Effective Date: November 4th, 2025
This Privacy Policy explains how Crescos AI (“we,” “our,” or “us”) collects, uses, stores, and protects personal information when you interact with our website, services, and AI automation tools. We are committed to maintaining the privacy and security of your information in accordance with applicable Canadian privacy laws and global best practices.
1. About Us
Business Name: Crescos AI
Address: 2 Darlington Pl, Kitchener, Ontario, Canada
Email: [email protected]
Website: https://crescosai.com
If you have any questions regarding this Privacy Policy, you may contact us at the email listed above.
2. Information We Collect
We may collect the following types of information:
Contact Information: Such as your name, email address, phone number, and business name.
Billing and Payment Information: Collected and processed securely by our payment processor (Stripe).
Service Data: Any information input into or generated through our AI automations, chatbots, or communication tools.
Usage and Technical Data: Such as cookies, IP address, device information, and basic website analytics collected automatically when you visit our website.
We do not intentionally collect sensitive personal information unless voluntarily provided for a specific service purpose.
3. How We Use Your Information
We may use personal information to:
Provide and operate our AI automation and chatbot services
Communicate with you regarding your account or service usage
Provide technical support and customer assistance
Improve and optimize the performance of our services
Analyze general service usage to enhance our systems
Maintain internal records for business operations
We do not sell personal data to third parties. We do not use customer data for targeted advertising.
4. AI Data Processing
Our services may process text inputs, messages, or support conversations provided by users.
We use OpenAI as an AI model provider.
Your data may be temporarily processed to generate responses.
OpenAI may store data for short periods to ensure safety and prevent misuse.
Your data is not used to train public AI models.
For more details, you may review OpenAI’s policies: https://openai.com/policies
5. Third-Party Service Providers
We work with trusted third-party platforms to provide our services, including:
Squarespace: Website hosting and content delivery
GoHighLevel (GHL): CRM and workflow automation
Stripe: Secure payment processing
OpenAI: AI model processing
These providers process personal data on our behalf and are required to protect it in accordance with applicable privacy laws and industry security standards.
6. Data Storage and Retention
We retain personal information for as long as your business remains an active customer and as necessary to operate our services.
If your services end, we will securely delete or anonymize your data unless retention is required for legal or accounting obligations.
7. Security Measures
We use standard security practices designed to protect personal information, including:
Password-protected systems
Controlled access to business records
Secure payment processing through Stripe
While we make reasonable efforts to safeguard your information, no online system is entirely secure. We encourage users to take precautions, such as keeping login credentials confidential.
8. International Data Transfers
Because some of our service providers (including OpenAI and Stripe) operate globally, your data may be stored or processed outside of Canada, including in the United States.
All service providers we use employ industry-standard security and compliance controls.
9. Your Rights
You have the right to:
Request access to your personal data
Request corrections to your personal data
Request deletion of your personal data
Request a copy of your personal data
Opt out of marketing communications at any time
To exercise any of these rights, contact us at: [email protected]
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with a new “Effective Date.” Continued use of our services after a revision indicates acceptance of the updated policy.
11. Contact Us
For privacy inquiries or data-related requests, contact:
Email: [email protected]
Subject Line: Privacy Inquiry